Parent company: Internet Privacy Ltd
Country of incorporation: Seychelles
Founded date: 2014
Simultaneous connections: 1
Refund policy: 10 days.
Trust.Zone is a virtual private network first created in 2014 by a company located in Seychelles, an archipelago in the Indian Ocean. We’ll see in a minute why that’s an important thing to mention.
At a first glance, the official website looks like a serious and professional one promising only quality services, complete satisfaction, and utmost excellence.
But this isn’t the first time I’ve seen such a glamour website presentation with the content turning out to be stinky garbage that gives you three kinds of cancer and bloodshot eyes. In this review, we’ll take a look at this VPN’s foremost features and see whether they’re trustworthy or not.
- No logs
- P2P allowed
- Bitcoin accepted
- Free trial available
- Based in the Seychelles
- Working Netflix, although not on all of the servers
- Ticket-based support only with limited working hours
- Insufficient connection speeds
- No money-back guarantee
While the situation looks quite rosy in the beginning, a closer analysis will make things clearer, and possibly dig up some skeletons hidden in the closet.
Speed issues have always been present with all VPNs, but the high-quality ones out there will limit these losses considerably until it’s barely noticeable.
The slowdowns are normal – lingering residues caused by the tunneling protocol. All the encryption standards and security features installed take their toll on the network itself. However, this sacrifice in speed is more than made up for by the elevated protection and guaranteed privacy.
Trust.Zone itself tells you upfront that their services will cause your speed to plummet, depending on the server or your own connection.
With a couple of tests, we’re able to see exactly what these losses are and whether the overall situation is hopeful or not.
On the EU server, the results were:
- Ping – 43ms
- Download – 68 Mbps from a benchmark speed of 97 Mbps
- Upload – 46.12 Mbps from a benchmark speed of 53 Mbps
The US server looked like this:
- Ping – 195ms
- Download – 60.61 Mbps
- Upload – 36.75 Mbps
These are more than acceptable speed results, with the highest loss registered on the US server, one of 37.5% in terms of download speed.
However, I also found a test made on the server in Germany, and the results were catastrophic, to say the least. It showed a bandwidth between 0 and 10 Mbps, both download and upload speed.
Perhaps the server might have experienced some technical difficulties at the time, but the results are all the same. And even if this was the case, the fact that the server was in a potato state at all is a negative thing by itself.
However, I was content to find out that two of Trust.Zone’s servers are able to access Netflix. To this very day, the number of VPNs that manage to work with Netflix is dwindling constantly. We all know that the leftist garbage slum…uhm…I mean that the popular and beloved streaming website doesn’t like unauthorized access in its databases.
We can say that Trust.Zone is part of a very exclusive club now, that of the VPNs that can access Netflix.
What’s more, torrenting is allowed and fully supported. The official statement goes something like this:
As you can see, they’re claiming that the service allows for P2P transfer and file sharing, so we can only assume that all of the servers are good to go in this sense. Moreover, if you experience any throttling or attempts to stop you from torrenting, you can address the staff team, knowing that this isn’t done intentionally.
164 servers in 34 countries
This is the server coverage of Trust.Zone, with countries such as South Africa, Hong Kong, New Zealand, and Singapore on the list. Sadly, there is only one server on both the African and South American continents.
Moreover, you can have up to 3 devices connected to the network at the same time. However, this is only true for premium subscribers. Trial users will only be able to use one device per account.
Since there is no throttling involved and the bandwidth is unlimited, this also means that you’ll be able to use Trust.Zone with the Tor network as well. This will give you increased protection and security because of the added layers of encryption.
Theoretically, using the Tor network will hide your activities from everyone but government agencies will still be able to see that you’re using Tor, and this raises some questions already.
With the VPN superimposed on top of Tor, this fatal flaw disappears as if it wasn’t even there.
To start with, Trust.Zone is based in the Seychelles Islands. In Mahe, to be more specific. Like I said in the beginning, this is a major advantage over many VPNs today.
Beyond the fact that it’s a paradise filled with sunny beaches, beautiful locals and beverages served in coconuts, the Seychelles are not forced to keep any sort of data regarding their users. The data retention laws are non-existent, since the location is out of the Fourteen Eyes Alliance’s area of influence.
As such, you’ll know your privacy is completely safe from the greasy hands of any government agency looking to stomp on your liberties.
These major surveillances alliances cooperate in real time and pool their efforts to put a stop to any illegal online activities. This includes torrenting of any copyrighted materials, amongst other things.
Still, your anonymity and liberty should be maintained and kept secure.
Trust.Zone manages this splendidly because it doesn’t hold any records or logs of your activities in the first place.
While there are plenty of VPNs that hold the same rhetoric of no-logging policies, only by digging deeper can you know if they’re speaking the truth or hiding behind false claims.
The only thing that they keep is your email address for communication purposes. No phone numbers, IP address, name, online data, nothing.
Now, for the protocol and encryption options, Trust.Zone passes this test with flying colors. They’re using an AES-256-CBC cipher, SHA256 authentication, and RSA-2048 handshake.
The 256 encryption has been proven to be uncrackable by modern standards. This is some Area-51 level of security standard that will definitely keep your data out of harm’s way.
Of course, this is only the first tunneling protocol, OpenVPN. It has become akin to online anonymity and unbeatable security.
The second one that you can switch to is the L2TP one. It stands for Layer 2 Tunneling Protocol. Ideally, you should stick with OpenVPN because it’s vastly better than anything else out there.
Moreover, there are no leaks either, not DNS and no WebRTC ones. These critical errors can undermine the whole purpose of a VPN. They will expose your real IP to the world and take away any anonymity and privacy.
However, I’m glad to say that Trust.Zone doesn’t leak at all. They’re even explicitly telling you how to avoid such leaks and how you should set up your system in order to do so.
Usually, the APIs that are used by WebRTC cause the most trouble for VPNs. But this is not an issue in this case.
Out of the 6 IP leaking tests that were made, Trust.Zone failed none:
- https://ipleak.net/ – Passed
- https://www.perfect-privacy.com/check-ip – Passed
- https://ipx.ac/run – Passed
- https://browserleaks.com/webrtc – Passed
- https://www.perfect-privacy.com/dns-leaktest/ – Passed
- https://dnsleak.com – Passed
We also checked for viruses just to make sure there are no hidden dangers waiting around the corner with a mallet in hand, ready to smack you right in the face.
Ease of Use
It’s not a secret that the best VPNs on the market support as many platforms as possible, from computers, mobile devices, tablets, streaming devices, gaming systems and so on.
However, Trust.Zone only supports the following:
While these are, indeed, the main platforms used by most users, this is not to say that no one uses gaming systems, for example. On the contrary, the numbers are greater than you would think.
You can use their services with some routers, apparently, by following the instructions on the official website.
There are no guides on how to use the VPN with a Fire Stick or FireTV.
Otherwise, the website looks quite good, with a minimalistic and intuitive outlook, supplying you with all the information you need, the many features they provide, and handy sections where you can find out more.
The subscription management page allows you to see the start and expiration date of your subscription as well as a bandwidth counter to keep a look on your traffic.
Trust.Zone also maintains an active warrant canary page where you can see whether the VPN provider had to comply with any judicial orders or not. This doesn’t guarantee your privacy or anything, but it’s a good way of showing their seriousness and professionalism.
It makes you trust them more.
There are also official pages on Facebook, Google Plus, and Twitter where you can contact the customer support if and when you have an issue.
As for the installation process, things couldn’t possibly be easier. You’d have to be autistic not to successfully install this client in a few minutes.
Just click on the downloading link on the official website, wait for it to finish, execute it, and then just wait for the installation process to finish.
Once it’s all done, just click on the yellow shield to connect to a server.
In less than 20 seconds, you should be connected. The shield will turn green to show you that.
Switching servers is incredibly easy as well. Click on the server icon on the bottom-left corner of the client, and then start looking.
The whole process of installing and using Trust.Zone is swift, fast, and nothing to complain about. Everything is seamless, you don’t have to wait for a long time, and getting used to the client interface is easier than refuting the Flat Earth arguments. Which doesn’t say much, since a chimpanzee with autism can achieve that with great ease.
One of the most important elements of a good VPN, other than encryption, speed, locations, and everything else, is the customer support. Unfortunately, Trust.Zone seems to not give a flying fuck about this.
Let alone a live chat, even the ticket-based system is limited between Monday and Friday, 6:00 AM to 4:00 PM GMT. So, if through some stroke of bad luck, you have an issue at 4:05 PM, know that your issue will remain safe and unchanged until the next day.
But I’m sure the service is so good that you won’t be experiencing any such issues in the first place. After all, they must have had a reason why they chose to limit their customer support to the caveman level, and the reason must be the utmost excellence of the services.
And even when you do receive a response, it’s not like they’re going to take the time to actually go into more details and offer you… good-quality support.
I find it funny how there’s a section where you can state the importance of your problem. What, if you set it at the highest possible level, they’ll rescind the tight schedule and reply on weekend days?
Are there less important problems that they can choose to ignore? “Ah, fuck it, he can wait for a couple more hours for that shiet”.
All in all, this is one of the departments where Trust.Zone is truly lacking:
- No live chat
- No 24/7 schedule
- No fucks given except maybe an implicit “Fuck you”
Before you actually decide to subscribe or not, you are free to use their services for 3 days. In other words, there’s a 3-day free trial in place. Pretty fucking generous if you ask me. Pretty fucking generous even if you don’t ask me. The sarcasm is on in both cases.
However, it has the following limitations:
- Only 108 locations available out of the total 164
- A limited bandwidth of 1GB worth of data. No streaming or downloading large files
- 1 simultaneous connection only
As for the plans, there are 3 of them:
- $6.99 per month for a 1-month plan
- $3.99 per month for a 1-year plan for a total of $47.88
- $2.99 per month for a 2-year plan for a total of $71.85
The most expensive is obviously the 1-month plan but it’s still cheap when you compare it with many other VPNs on the market.
The best-value plan between the three is the 1-year plan as far as I can see. You’ll save 43% this way.
Moreover, you can ask for a personal static IP address in the UK for an additional $9.99 per month.
Also, if you want 3 more simultaneous connections, you have to pay an additional $2.99 per month.
As for the payment methods, you have plenty of choices:
- Credit and debit cards
Pro-tip – if you pay with Bitcoin, you’ll receive a 10% discount on your subscription.
However, the one big downside to all this is that Trust.Zone does offer a 10-day money-back guarantee but only if you haven’t gone over the bandwidth limits of 1GB.
We all know how easy you can achieve with a single download. How in the hell can you test out their services and the speed of their services if you’re so limited?
Trust.Zone is trustworthy enough to keep you safe as best as possible. It won’t keep any logs or record your activities on the internet, the speeds are pretty good, and the security encryptions are top-notch.
The interface is easy enough to use, and the installation process takes a short time to complete. However, the customer support is shit, the money-back guarantee is a sad joke, and the German server useless…
Still, while there is space for development, Trust.Zone is still an online security provider with some worth to its name. It’s good enough to give you the much-needed anonymity and privacy you want.
However, it still doesn’t come close to the likes of NordVPN. The Panama-based giant easily overtakes it in all aspects. Also, it has a price-to-value ratio to die for.
Trust.Zone VPNis extremely fast, simple and private: a truly standout VPNGo to NordVPN Instead