NordVPN Won’t Connect – How to Fix?

HOW TO Updated on: 16 November 2018

Even the best things often have flaws or downsides that manifest from time to time. NordVPN has these as well, and it’s my job to address these events.

To be more specific, we’ll talk about the issue that a lot of users have had to deal with, connectivity problems. NordVPN would not connect, either on a PC, a Mac OS or an Android device.

Moreover, it also seems to be a difference between the different operating systems. Between Windows 10 and Windows 7, there are often different solutions that you can use to overcome the issue.

We’ll get through each specific case and talk about the difficulties themselves, and how you can fix them in a few minutes.

1. Windows 7 fix

In this case, some users said that, out of the nowhere, the client would not connect to any server whatsoever, no matter what they did. They tried disconnecting and connecting again, reinstalling the program, logging in and out, and nothing worked.

Moreover, there was also nothing else that was interfering with the network signal of the VPN, as the ISP was very trustworthy.

Apparently, the modus operandi of this problem is this – on the client, the bar at the top that stands for connectivity will slide a little to the right, attempting to connect to a server. However, after only a few seconds, it will drop back to the left.

Changing servers or countries had no effect at all, and the issue persisted for what seemed to be an indefinite period of time.

Before we get to the matter at hand, I’ll just leave some of the tips and tricks that the official NordVPN website provides you with:

  • You should try connecting to the same network with a different device. This will help locate the source of the problem. Either it has something to do with the network or it’s the device malfunctioning.
  • Uninstall the application, reboot your device, and try installing it again. Try connecting to the network again.
  • It could be that one of the servers is out of order so try connecting to other servers as well to see if it’s a local or a general issue
  • Log out of your account and log back in. After that, initiate a new connection and see if there’s any change
  • For PC users, try disabling your firewall or antivirus. Many times, it’s the underlying protective protocols of these apps that interfere with the VPN network.
  • Try switching from TCP to UDP, changing the protocols to check if it changes anything

With regard to Windows 7 users being unable to connect to NordVPN, Reddit contains a few fixes that are likely to help.

Firstly, try changing your account password and then log back in. Apparently, this is all that needs to be done in order to get over this stuttering with the connectivity. Or it could be that you changed your password frequently and the system is glitching, failing to recognize your identity.

Again, just log out and sign back in. Ideally, it should solve everything.

Secondly, some users have said that the IPv6 protocol was at fault. With it enabled, it was incredibly hard to connect to any server, let alone surf the internet or stream media.

However, while this worked for some people, many more complained that it was actually no difference whatsoever when they turned off IPv6.

In the end, it could be a flawed installation or the wrong settings set-up. In this case, try reinstalling the application and follow the instructions on the NordVPN website:

  • After downloading the installation package, open it
  • Click install on the first screen
  • The installation progress will begin
  • Once finished, the application will automatically start
  • Enter your login info and click on the “Login” button
  • The main screen will appear. You can see the server list and the map, navigate through the settings and access the server search feature on the top of the application.
  • On the bottom, you can find the “Quick Connect” button. This will find the optimal server for you using certain parameters and calculations.
  • To connect to a certain server in a specific country, click on the country pin on the map
  • After a successful connection, the app can be found in the system tray area at the bottom right corner of the screen

2. Windows 10 fix

Windows 10 was not spared the same treatment from NordVPN. However, it seems that it’s no longer a problem with the OS specifically, but rather an issue with the client itself.

The solution is the same as with Windows 7, at least one of them. Just disable IPv6 and it will all work as it should, no errors or freezing involved.

If the problem persists, it would be a good idea to check your event viewer in order to see what the exact problem is. If the client keeps on returning the same results, the event viewer should record the step-by-step process.

Look up any inconsistencies with the network or any underlying activities that may interfere with NordVPN.

Anyhow, the event viewer should give you a more detailed analysis of what you’re dealing with.

Of course, you can issue a ticket with NordVPN’s staff at any time through the main app. Click on the Diagnostics option in the Advanced Settings section, collect the application diagnostic data, and give the ticket ID to the support team. An answer should come relatively quickly with a detailed solution to the problem.

One more thing that many Windows 10 users have complained about is that they can’t connect to Amazon when using NordVPN. Apparently, the browser is stuck at establishing a secure connection with no intention of moving forward in this lifetime or the next.

After that comes the monster, an error message that goes something like this – TLS handshake fails due to cipher mismatch. That or the website itself is rendered like shit, with missing images, the options crumpled all up in a corner or anything in-between.

Moreover, this seems to be a general problem on all the servers. However, one Reddit user discovered that the Canada server is the only one that succeeds in loading Amazon. Upon further confirmation, it seems that this was really the only solution.

The real issue here is that Amazon is actually blocking access to NordVPN’s servers intentionally, with the only one kept out of the loop being the Canadian one.

3. MacOS Fix

If you have any problems connecting to the internet with NordVPN on any Mac OS device, then try the following:

  • Install the OpenVPN app version directly from the official website
  • Uninstall the IKE version before installing the new one
  • Try using the obfuscated servers or the TCP protocol

Most likely, the Canadian servers will work better than all the others. As for why this is, you’re going to have to take it up with NordVPN’s support team.

4. iOS Fix

The process is simplicity itself:

  • Delete the NordVPN app
  • Restart the device
  • Reinstall the app
  • Enjoy

5. Linux Fix

In order to avoid any sort of issues when running NordVPN from a Linux device, just follow the next steps:

  • Open the terminal (Ctrl+Alt+T)
  • Install the OpenVPN client by entering “sudo apt-get install openvpn”. If you are asked for a password, insert the one you used when creating your account
  • Go to the OpenVPN directory with the command “cd/etc/openvpn”
  • Download the OpenVPN configuration files with the command “sudo wget https://downloads.nordcdn.com/configs/archives/servers/ovpn.zip”
  • Extract the “config.zip” with the command “sudo unzip ovpn.zip”
  • Enter the directory where the server configurations are placed
  • If you want a full list of the server coverage, input the following command – “Is -al”
  • Just choose the server that you want to connect to
  • Start OpenVPN with the command “sudo openvpn [file name]”, where the file name is the chosen configuration
  • You’ll be asked for credentials, so insert those when necessary
  • You are now fully connected to NordVPN. If you want to disconnect, just boot up the terminal and press Ctrl+C.

6. Some websites are unreachable?

No problem, the NordVPN troubleshooting section contains everything you need to know in order to make everything reachable:

  • Try to connect to multiple servers to see if any of them works with that specific website
  • Switch protocols – from TCP to UDP, back and forth to see if there’s any change.
  • If you trust the website, try accessing it with the CyberSec feature turned off. If you can do that, then contact the support team and inform them of that
  • Tweak your antivirus and firewall to add the “NordVPN.exe” and “nordvpn-service.exe” as exceptions. Sometimes, they are blocked from working properly
  • Different connection methods might do the job. Either switch from OpenVPN to IKEv2 or vice-versa
  • If you installed the NordVPN app just now, restart your device. During the installation, the new drivers are configured, and it might take a while. Boot up the system again and it should work

7. Conclusion

If you ever face up against any issues with NordVPN, just look up any relevant information on the official website. It’s generally up to date with the latest fixes and tips according to user feedback and constant check-ups.

Other than that, issues with connectivity can generally be taken care off through a lean reinstalling of the client or by working through the settings. The IPv6 protocol was the main offender for a lot of people, so consider deactivating it before trying to connect to the internet.

As always, stay safe and be anonymous with NordVPN.