Written by: Bogdan Patru
If NordVPN won’t connect for you or you’re having trouble with the app then read on to find out the causes of common issues, along with real solutions that can be implemented quickly.
Even the best VPNs often have flaws or downsides that manifest from time to time. NordVPN suffers from these occasionally too, so today we’re going to take a look at some common NordVPN issues and how to solve them.
To be specific, we’ll look at the issue that a lot of users have had to deal with, connectivity problems – When NordVPN won’t connect, either on a PC, a Mac OS or an Android device.
We’ll go through several issues and talk about the difficulties themselves, and how you can fix them in a few minutes.
Use the Chapters section on the right to jump to a fix for the issue you’re experiencing.
In this case, out of the nowhere, the client would not connect to any server whatsoever, no matter what they did. They tried disconnecting and connecting again, reinstalling the program, logging in and out, and nothing worked.
Moreover, there was also nothing else that was interfering with the network signal of the VPN, as the ISP was very trustworthy.
Changing servers or countries had no effect at all, and the issue persisted for what seemed to be an indefinite period of time.
Before we get to the matter at hand, I’ll just leave some of the tips and tricks that the official NordVPN website provides you with:
With regard to Windows 7 users being unable to connect to NordVPN, Reddit contains a few fixes that are likely to help.
Firstly, try changing your account password and then log back in. sometimes this is all that needs to be done in order to get over this stuttering with the connectivity. Or it could be that you changed your password frequently and the system is glitching, failing to recognize your identity.
Again, just log out and sign back in. Ideally, it should solve everything.
If that’s not the case, it could be that the IPv6 protocol is at fault. With it enabled, it was incredibly hard to connect to any server, let alone surf the internet or stream media.
However, while this works sometimes, many people complained that it was actually no difference whatsoever when they turned off IPv6.
In the end, it could be a flawed installation or the wrong settings set-up. In this case, try reinstalling the application and follow the instructions on the NordVPN website:
Windows 10 was not spared the same treatment from NordVPN. However, it seems that it’s no longer a problem with the OS specifically, but rather an issue with the client itself.
The solution is the same as with Windows 7, at least one of them. Just disable IPv6 and it should all work as it should, no errors or freezing involved.
If the problem persists, it would be a good idea to check your event viewer in order to see what the exact problem is. If the client keeps on returning the same results, the event viewer should record the step-by-step process.
Look up any inconsistencies with the network or any underlying activities that may interfere with NordVPN.
Anyhow, the event viewer should give you a more detailed analysis of what you’re dealing with.
Of course, you can issue a ticket with NordVPN’s staff at any time through the main app. Click on the Diagnostics option in the Advanced Settings section, collect the application diagnostic data, and give the ticket ID to the support team. An answer should come relatively quickly with a detailed solution to the problem.
One more thing that many Windows 10 users have noticed is that they can’t connect to Amazon when using NordVPN. Apparently, the browser is stuck at establishing a secure connection with no intention of moving forward in this lifetime or the next.
After that comes the monster, an error message that states – TLS handshake fails due to cipher mismatch. That or the website itself is rendered poorly, with missing images, the options crumpled all up in a corner or anything in-between.
Moreover, this seems to be a general problem on all the servers. However, one Reddit user discovered that the Canada server is the only one that succeeds in loading Amazon. Upon further confirmation, it seems that this was really the only solution.
The real issue here is that Amazon is actually blocking access to NordVPN’s servers intentionally, with the only one kept out of the loop being the Canadian one.
Take a look at our rundown of the best VPNs for Windows here.
If you have any problems connecting to the internet with NordVPN on any Mac OS device, then try the following:
Most likely, the Canadian servers will work better than all the others. As for why this is, you’re going to have to take it up with NordVPN’s support team.
Check out our list of the best VPNs for Mac.
The process is simplicity itself:
In order to avoid any sort of issues when running NordVPN from a Linux device, just follow the next steps:
No problem, the NordVPN troubleshooting section contains everything you need to know in order to make everything reachable:
If you ever face any issues with NordVPN, you can usually look up relevant information on the official website. It’s generally up to date with the latest fixes and tips according to user feedback and constant check-ups.
Other than that, issues with connectivity can generally be taken care off through a clean installation of the client or by working through the settings. The IPv6 protocol was the main offender for a lot of people, so consider deactivating it before trying to connect to the internet.
If none of that works, drop a comment below and we’ll do our best to help you out.