Written by: Bogdan Patru
This article has solutions to most of the connection issues encountered by IPVanish users.
Across the forums, there are many users that complain about connection problems with IPVanish. Either they can’t connect to the internet with IPVanish turned on or the client itself doesn’t work.
And this happens on pretty much all the platforms from Desktop PC to Android, Mac OS, iPhone, and so on.
Moreover, some people can’t access the Amazon Fire TV/Firestick.
In the “Chapters” section look for your particular problem and click on it to be brought directly to the solution.
This problem first hit the news when some users reported that they can’t access the internet unless they were also connected to IPVanish. The client became unusable, and if they ever wanted to test the standard connection without the VPN on, they couldn’t.
This issue appeared when they shut down or restarted the device before disconnecting from the VPN. In order to prevent this from happening in the future, the solution is obvious.
Just don’t forget to close the client and disconnect from the VPN’s servers before logging off from your computer.
As for how you fix the problem itself, you need to go in your adapter network’s settings and set everything there to automatic, including your DNS, IPv4, and IPv6 settings.
Most probably, when you forgot to turn off the VPN client, it messed up the network settings. So, you have to work your way around them and fix all the inconsistencies.
Chances are you’re experiencing issues with your internet connection when logged in to the IPVanish client. From what I’ve read, many users stumble upon this problem where they just can’t get their internet to work with the client.
What can you do, and what are the steps you need to take in order to avoid this issue in the future?
Firstly, you should check your primary internet connection. To do this, try connecting to the internet with IPVanish off. If it works, reconnect the VPN client and check again.
If this time it doesn’t work, then the problem either lies with your internet connection, or you’re experiencing a software or hardware issue.
You can try rebooting your device or router, check your network settings or even call your ISP to help you get around the predicament.
Secondly, it could just be that the server you’re trying to connect to is currently unavailable, under maintenance or experiencing some kind of error.
If you can connect to another server location, then, most probably, the original server you tried to access was faulty, to begin with.
It’s just a temporary issue though, and it will come back online quickly.
If you still can’t connect to the internet after following the above steps, then you should try changing the VPN protocol you’re using. Your WiFi connection or even your ISP network might be blocking off some of the protocols that IPVanish uses.
By switching the protocols, you will quickly regain an internet connection and be able to get back to work.
On a Desktop computer, doing this is relatively easy. Just access the VPN client and go to the settings. You’ll quickly see the option to change the protocol.
If you want to do the same on an iPhone/iPad, then follow these steps:
The problem could also be your DNS server configuration. The DNS servers are what allows you to use the internet in the first place. They translate a website’s URL address into its actual unique server IP address.
In order for your device to properly load the content of a given site from the hosting server, it needs the actual IP address of that website. Consequently, if your DNS servers are incorrectly set up or stumble upon an error, they won’t be able to give an accurate IP reading, and you’ll find it impossible to access the internet.
In order to change the DNS server configuration on desktop devices, just follow the guides on the official site of IPVanish. If you still don’t know how to properly configure these settings, contact the support team and you’ll be up and working in no time.
Finally, if all else fails and you still can’t access the internet, then there’s only one thing that you can do. Share your IPVanish log file with the support team. In the shortest time possible, you’ll receive a response with the cause of the problem and how to fix it.
If, after going through all these steps, you still can’t get it to work, it’s probably a zombie outbreak and the very satellites have all fallen from the sky. It doesn’t need to make sense.
If you have problems with connecting or running the IPVanish client on macOS, then you have to uninstall it using the v3 uninstaller. This will completely erase the application with any traces it might have left, allowing for a clean reinstalling.
Then, re-download the latest macOS software from the website, install it, and then log in the client. Everything should be working perfectly now.
Before we talk about the exact problem most users are dealing with, I have to get something out of the way really quickly.
The IPVanish app doesn’t work with the First Generation Firestick (FCCID: 2ABDU-0509). The older version of the device won’t allow the application to work properly and use all its protocols by default.
To keep it short, if you’re using a First Gen Firestick, then don’t use the IPVanish app.
As for those of you who use a Second Generation or newer Firestick but still have problems using it, the first thing you should do is check your internet connection and wireless network strength.
Ideally, you should use the Firestick as close as possible to the location where your wireless access point is. If you’re using a Fire TV, use a wired connection to see if there are any changes.
If your internet connection when accessing the Fire TV/Firestick is working, then you have to clean the IPVanish client’s cache and data. This is how you do it:
Usually, clearing the IPVanish cache and data solves the majority of connection problems with the FireOS devices. So, you probably might want to start with that.
The IPVanish too many failed attempts is another of the issues that I’m going to talk about in this article.
What causes it and what can you do to fix it?
The official website offers a clear explanation. When you’re trying to connect to their services but use the incorrect credentials, this error will appear.
The exact number of times you are allowed to have wrong inputs is unknown, but I guess it should be around 3 or 4 since this is, after all, a counter-measure against account hijacking attempts.
All you have to do in order to get rid of this problematic error is:
Do that and the tech team will get your out of your predicament right away.
There’s not much more to say about this issue since it’s really a standard security measure that most respectable services have in place.
However, if we’ve touched upon this subject, we could just as well talk about some of the frequently asked questions users have when using IPVanish’s VPN services.