IPVanish is Not Connecting – How to Fix it?

HOW TO Updated on: 3 December 2018

Across the forums, there are many users that complain about connection problems with IPVanish. Either they can’t connect to the internet with IPVanish turned on or the client itself doesn’t work.

And this happens on pretty much all the platforms from Desktop PC to Android, Mac OS, iPhone, and so on.

Moreover, some people can’t access the Amazon Fire TV/Firestick.

In this article, we’ll talk about these issues, go into details as to why exactly they appear, and offer the best solutions for equally outstanding results.

So, buckle the fuck up!

1. Can’t connect to the internet with IPVanish off

This problem first hit the news when some users reported that they can’t access the internet unless they were also connected to IPVanish. Practically, the client became indispensable, and if they ever wanted to test the standard connection without the VPN on, they couldn’t.

Apparently, this issue appeared when they shut down or restarted the device before disconnecting from the VPN. In order to prevent this from happening in the future, the solution is thus obvious.

Just don’t forget to close the client and disconnect from the VPN’s servers before logging your PC or phone off.

As for how you fix the problem itself, you need to go in your adapter network’s settings and set everything there to automatic, including your DNS, IPv4, and IPv6 settings.

Most probably, when you forgot to turn off the VPN client, it messed up the network settings. So, you have to work your way around them and fix all the inconsistencies.

2. Can’t connect to the internet with IPVanish on

Chances are you’re experiencing issues with your internet connection when logged in to the IPVanish client. From what I’ve read, many users stumble upon this problem where they just can’t get their internet to work with the client.

What can you do, and what are the steps you need to take in order to avoid this issue in the future?

Firstly, you should check your primary internet connection. To do this, try connecting to the internet with IPVanish off. If it works, reconnect the VPN client and check again.

If this time it doesn’t work, then the problem either lies with your internet connection, or you’re experiencing a software or hardware issue.

You can try rebooting your device or router, check your network settings or even call your ISP to help you get around the predicament.

Secondly, it could just be that the server you’re trying to connect to is currently unavailable, under maintenance or experiencing some kind of error. If you can connect to another server location, then, most probably, the original server you tried to access was faulty, to begin with.

It’s just a temporary issue though, and it will come back online in the shortest time possible.

However, if you are able to access a server location but still can’t connect to the internet, then you have to contact the IPVanish support team and let them know about this.

Thirdly, if you still can’t connect to the internet after following the above steps, then you should try changing the VPN protocol you’re using. Your WiFi connection or even your ISP network might be blocking off some of the protocols that IPVanish uses.

By switching the protocols, you will quickly regain an internet connection and get back to work in a split second.

On a Desktop computer, doing this is relatively easy. Just access the VPN client and go to the settings. You’ll quickly see the option to change the protocol.

If you want to do the same on an iPhone/iPad device, then follow these steps:

  • Turn on the IPVanish app on your iOS device, enter your credentials, and click on the settings icon which looks like a gear
  • Under the advanced section, click on the On-Demand option, then select one of the two security protocols there, either IKEv2 or IPSec. Keep in mind that the currently used VPN protocol is highlighted in white lettering

Fourthly, the problem could be your DNS server configuration. The DNS servers are basically what allows you to use the internet in the first place. They translate a website’s URL address into its actual unique internet IP address.

In order for your device to properly load the content of a given site from the hosting server, it needs the actual IP address of that website. Consequently, if your DNS servers are incorrectly set up or stumble upon an error, they won’t be able to give an accurate IP reading, and you’ll find it impossible to access the internet.

In order to change the DNS server configuration on desktop devices, just follow the guides on the official site of IPVanish. If you still don’t know how to properly configure these settings, contact the support team and you’ll be up and working in no time.

Fifthly, if all else fails and you still can’t access the internet, then there’s only one thing that you can do. Share your IPVanish log file with the support team. In the shortest time possible, you’ll receive a response with the cause of the problem and how to fix it.

If, after going through all these steps, you still can’t get it to work, it’s probably a zombie outbreak and the very satellites have all fallen from the sky. It doesn’t need to make sense.

3. IPVanish is not connecting on macOS

If you have problems with connecting or running the IPVanish client on macOS, then you have to uninstall it using the v3 uninstaller. This will completely erase the application with any traces it might have left, allowing for a clean reinstalling.

Then, re-download the latest macOS software from the website, install it, and then log in the client. Everything should be working perfectly now.

4. Connection issues with the Amazon Fire TV/Firestick

Before we talk about the exact problem most users are dealing with, I have to get something out of the way really quickly.

The IPVanish app doesn’t work with the First Generation Firestick (FCCID: 2ABDU-0509). The older version of the device won’t allow the application to work properly and use all its protocols by default.

To keep it short, if you’re using a First Gen Firestick, then don’t use the IPVanish app.

As for those of you who use a Second Generation or newer Firestick but still have problems using it, the first thing you should do is check your internet connection and wireless network strength.

Ideally, you should use the Firestick as close as possible to the location where your wireless access point is. If you’re using a Fire TV, use a wired connection to see if there are any changes.

If your internet connection when accessing the Fire TV/Firestick is working, then you have to clean the IPVanish client’s cache and data. This is how you do it:

  • Click on the Home button, go to the Settings section, and select the Applications menu
  • From there, select the Manage Installed Applications option
  • Search for the IPVanish app, and click on Force Stop, then click the Clear data and Clear cache buttons
  • From the Settings menu, select Device, click on Restart, and then on Restart your Firestick
  • After the Firestick completely reboots and you’re back in the home screen, launch the IPVanish application and try to connect

Usually, clearing the IPVanish cache and data solves the majority of connection problems with the FireOS devices. So, you probably might want to start with that.