How to Cancel your PureVPN Account and get a Refund

Updated on: 20 February 2019 HOW TO

Regardless of the reason you want to give up on PureVPN’s services, you should be able to do so in a heart-beat.

This article is aimed at those of you who don’t know how exactly to cancel a subscription and get a refund.

Let’s take it step-by-step and explain things in detail, to avoid any confusions.

1. Close your account

To do this, log in on the PureVPN client area on the official website, and click on the My Services button.

Next, you’ll see a table with your active subscriptions. Click on the small icon to the right of the table to go into a more detailed view of the entry.

PureVPN Cancel

You’ll be taken to a thorough analysis of the specific services you’re paying for on that subscription. At the bottom of the page, there’s a button saying Request cancellation. Click on it.

PureVPN Cancel Service

Once you do that, you’ll be assaulted by several basic questions, asking you why exactly you want to cancel your subscription, attempts to make you change your mind, the usual.

If you’re really firm with your decision and want to change your online security provider, skip the technical tips and tricks, the advice and assistance. The staff will do everything in their power to keep you as a client, so you don’t want to deal with any of those cheap tactics.

Cancel PureVPN

There is also a comment section that you have to complete in order to move on. To make things easier, just write anything there.

Good, now that you’ve done this, in a fairly short amount of time, you’ll receive two e-mails. One of them will acknowledge your cancellation request, and the other one is a little bit interesting. It’s better that you see this.

PureVPN Retention Mail

Apparently, they’ll try anything to hold on to you as a client or rather, to keep on receiving a fat paycheck from you. In this sense, they’re even willing to throw in some bait just to lure you in and change your mind.

At this point in time, you might ask yourself if you should actually take their offer into consideration. After all, we’re talking about a 50% discount, right?

Don’t be fooled by this vain attempt and instead remember why you decided to cancel your subscription in the first place. There was something you weren’t satisfied with.

Maybe it was the security, the encryption protocols, the no-logs policy or the server speed. Something just wasn’t to your liking. Whatever it might be, the 50% deduction (“on your next invoice” alone, let’s not forget it) will not change that.

The services will be identical, but you’ll only pay less for them. Are you prepared to stake your privacy and data for some spare change in your pockets?

That’s what I thought.

2. E-mail from PayPal

Moving on, you should receive an e-mail from PayPal saying that your automatic payments to PureVPN’s address were suspended. This means that your subscription was successfully canceled.

However, what about the refund? They should have also sent back your money, but they obviously didn’t.

Hold on, there’s more. After some time, you’ll receive yet another tear-jerking e-mail from the PureVPN’s staff team where they’re trying to convince you to stick with their services.

As with the last one, be concise and to the point. Ask for your money back.

After a few exchanges with the staff team, you should receive a confirmation from PayPal that you’ve been reimbursed for the subscription you paid for.

3. Uninstall PureVPN

Now that you’ve finally managed to get through the pesky e-mails coming left and right at you, it’s time to come full circle and actually eliminate any traces of PureVPN from your life.

In order to do this, follow the next few steps:

  • From the Windows start icon, look for PureVPN
  • Click on the Uninstall PureVPN when you find it
  • Wait for the process to complete

Well done, you’ve gotten rid of this VPN for good.

Now it’s time to…

4. Look for a new online security provider

You might have something in mind if you decided to give up on PureVPN’s services but I’m going to talk to you about some of the most reliable options you can go for.

In the first place, there’s NordVPN which I think is number one when compared to everything else on the market. It delivers more than you could ever expect. With military-grade encryption, a clean no-logs policy, more-than-enough speeds, and solid obfuscation servers, you can literally want for nothing else.

For a monthly subscription, you’ll pay $11.95.

The next best choice you have is IPVanish. Like the name says, their services and security features will make it so that no one will be able to track you down on the internet, no matter what you do.

They have plenty of servers and locations all around the globe or the flat landscape if you’re a Flat Earther. You can stream Netflix with no issues whatsoever, and they’ve got a very good customer support to boot.

The 1-month plan is set at $8.00.

The third and final option you have is CyberGhost. This one is known mostly for its crazy, over-the-top lightning speeds. Based in Romania, this VPN will provide you with instant server response times and ultimate download and upload speeds, but also with guarantees of anonymity.

Romania is known for having lax data retention laws which is to say it doesn’t have such things in the first place. As for the emphasis on online privacy, it’s there, in full-force.

CyberGhost’s 1-month plan is $12.99

Keep in mind that, while these prices might be higher than what you got for a subscription at PureVPN, the services are also on a totally different level. Make an educated decision and go for the best.

Written by: Alex Popa

Content writer and technology enthusiast. Alex discovered his love for writing not long ago, one that deepens with each written article. Tech subjects are right up his alley, and as he strives to perfect his craft, even more, his journey through the cyber-world leads to many interesting topics that he approaches with the skill and passion of an avid learner. He’s decided to put his ability to good use and share any digital novelties he comes across.

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